Help

We're sorry you're having trouble. We hope this information helps! Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information, please contact us!

GENERAL QUESTIONS

  1. Where are you located?
    • 19 west bridge street, oswego NY 13126
  2. Where do I park?
    • street parking is available on W. Bridge Street & W. 1st Street in front of the store, or in the city lot on W. Cayuga St.
  3. What are your hours?
    • Mon-Sat 10:00am to 5:00 pm, closed on Sundays
  4. How do I contact you?

ORDER QUESTIONS

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 2 business days and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
  5. What forms of payment do you accept?
    •  We accept all major credit cards. If you're picking up in store, you may pay in cash at pickup.
  6. How can I check the status of my order?
    • You can view all the orders you've placed online through the "My Account" tab. Each order you click on will show you all the updates related to that order. If you don't find answers there, please contact us and we will update you on your order status.